From Design to After-Sales: How We Deliver Your Park
One team takes your trampoline park or indoor playground from the first layout to after-sales support. Below we set out each stage: who handles it, how long it takes, what you receive and what we need from you.
Get a Layout and Quote
Design included in your quotation
Production in 25 to 60 days, depending on venue size
More than 60 installation technicians
Replies within 24 hours, before and after you open
The Whole Delivery at a Glance
1. Design
2. Manufacturing
3. Shipping
4. Installation
5. Staff training
6. After-sales support
1. Design
You send us your floor plan with dimensions, the clear ceiling height, the age groups you want to serve and a short brief. Our designers draft a block layout and a budget, then draw renderings in your chosen colors and theme and present them with a fixed price. After you approve the renderings, we prepare a complete set of engineering drawings for production. Design is included in your quotation.
While we design, you can watch the 2D layout and 3D design take shape: we can share our screen with you in real time.
2. Manufacturing
We build your equipment in our own factory in Yongjia County, Wenzhou. Production starts with your 30% deposit by T/T bank transfer and is counted from the finalized design:
3. Shipping
When production is complete, we pack the equipment and arrange sea freight, calculated from the actual cargo, so you pay for what ships.
The 70% balance and the freight are paid before shipment. Transit time depends on your destination port, and we give it with your quotation.
Customs clearance and import duties in your country are handled by you or your customs broker. If you are buying from a factory in China for the first time, see what to check before you order.
4. Installation
You choose how your venue is installed:
Our technicians
USD 150 per technician per day. You cover return flights, accommodation, meals, visas and other necessary travel costs, and you arrange local workers to assist our technicians on site.
Your own team
We provide a detailed installation manual and online technical guidance.
How long installation takes depends on the size and layout of your venue. For example, for PINGULI Play House in Budapest, a 1,250 m² indoor playground, we sent two of our technicians, the owner hired local workers to assist, and installation took about a month. We employ more than 60 installation technicians.
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Opening and closing checks for each attraction
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Safety rules for guests, and how to brief them before they play
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Where staff should stand to supervise each zone
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Cleaning soft padding, ball pits and foam pits
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Routine checks of trampoline beds, springs, nets and padding, and when to replace worn parts
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How to report a problem to us
6. After-Sales Support
Our warranty starts on the day installation is complete: 5 years on the frame and 1 year on all other parts. If a problem is caused by the quality of our equipment, the responsibility is ours.
5 years on the frame
1 year on all other parts
we reply within 24 hours
spare parts usually reach you in 7 to 10 days